At Zaeto.shop, customer satisfaction is our top priority. We aim to make your shopping experience as smooth and enjoyable as possible. If you’re not completely satisfied with your purchase, please review our refund and return guidelines below.
1. Returns Eligibility
We accept returns within 3 days of delivery under the following conditions:
- The product must be unused, in its original packaging, and in the same condition as received.
- A valid proof of purchase or order number must be provided.
- Items damaged due to misuse or not in their original condition will not be eligible for return.
If more than 3 days have passed since your purchase, we may be unable to offer a full refund or exchange.
2. Non-Returnable Items
Certain products cannot be returned, including:
- Gift cards or digital items
- Clearance or final sale items
- Personal care and hygiene products (for safety reasons)
3. Refunds
Once your return is received and inspected, we will send you an email confirmation.
If approved, your refund will be processed automatically to your original payment method within 5–7 business days.
If you haven’t received your refund after 7 business days, please check with your bank or card provider before contacting us.
4. Exchanges
We replace items only if they are defective or damaged upon arrival.
If you need to exchange it for the same product, please contact us at ask@zaeto.shop with photos or a short description of the issue.
5. Shipping Returns
To return your product, please mail it to:
Zaeto LLC
📍 88 E San Fernando St Unit 1207, San Jose, CA 95113, USA
You are responsible for paying shipping costs for returning your item unless the product arrived damaged or defective.
Shipping costs are non-refundable.
6. Order Cancellations
Orders can be canceled within 12 hours of purchase.
If the order has already been processed or shipped, it cannot be canceled.
7. Damaged or Defective Products
If your item arrives damaged or defective, please contact us within 48 hours of delivery at ask@zaeto.shop with clear photos or a short video.
We will promptly assist with a replacement or refund.
8. Contact Information
For any questions or assistance with your return or refund, please reach out to us:
Zaeto LLC
📧 ask@zaeto.shop
📞 +1 (925) 348-4920
🌐 https://zaeto.shop
