INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I contact Zaeto’s support team?

You can reach our customer support team anytime via email at ask@zaeto.shop. We aim to respond to all inquiries within 24–48 business hours.

What are your customer service hours?

Our team is available Monday to Friday, 9:00 AM – 6:00 PM (PST) to assist with orders, returns, and product questions.

How do I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor your delivery status in real time.

What if I receive a damaged or incorrect product?

We’re sorry to hear that! Please contact us at ask@zaeto.shop within 3 days of receiving your order. Include your order number and photos of the product, and our team will help you with a replacement or refund.

Where is Zaeto located?

Our main office is located at:
📍 88 E San Fernando St Unit 1207, San Jose, CA 95113, USA
You can also reach us by phone at +1 (925) 348-4920 for general assistance.

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